Track

Welcome to Track Docs

Our shipment tracking engine brings all your delivery and returns data together in one easy view. It keeps your customers in the loop with automated updates, reflecting your brand along the way, and helps you anticipate and address tracking performance issues in real time.

rocket_launch Get Started construction API Reference

Get started with Track

Learn the ropes, view the features and register your first shipment!

Set up shipments

How to register your shipments and group them appropriately.

Set up notifications

Set up the type of delivery updates you want to send your customers.

Track API

Seamlessly integrate with our powerful Track API package. Register shipments and access real-time, detailed tracking data that keeps you and your customers informed.

Track reporting

Monitor notification performance with Track’s reporting tools. Explore delivery insights, email stats, and smart filter behavior all in one place.

Track javascript plugin

Embed Track’s shipment tracking directly into your website using our JavaScript plugin. Brand it your way, no redirect or login needed.

Shipment event filters

Set up Shipment Event Filters and define which delivery events you want to capture, enabling real-time notifications and webhooks to keep you and your customers informed.

Settings

Manage your API keys, SFTP accounts, carrier connectors, state labels and custom events in Track settings.

Proactive Alerts

Stay ahead of delays with Proactive Alerts which flag issues in real-time before carriers even report them.

Manage webhooks

Automate customer updates and escalations by configuring webhooks triggered by Track shipment states and events.

Custom events

Define custom events and manually trigger shipment updates unique to your delivery operations, enabling targeted customer communications beyond automated tracking events.

Create tracking pages

Build branded, no-code shipment tracking pages in minutes. Customise layout, links, and design with Track's intuitive editor.